The PKS web store is managed by 3E Prints, a division of 3E Love, LLC.
Payments on your credit card or PayPal statement will appear from 3E Prints.
Q. What is PKS Kids?
A. PKS Kids is a non-profit organization aimed at helping all people involved with Pallister-Killian Syndrome. For parents and other family members of loved ones with PKS you can expect to learn all about PKS while interacting with other families from around the world. Doctors and caregivers can expect to educate themselves about PKS by reading the latest research and connecting with doctors who have seen the syndrome first hand.
The Mission Statement of PKS Kids is to promote research, provide education, and raise awareness within the medical community in order to ensure early diagnoses of children with Pallister-Killian Syndrome (PKS). The second mission is to provide resources and support to families, therapists and caregivers of children with PKS
Q. How do I exchange an item that doesn't fit?
A. Send it back to PKS Kids c/o 3E Love, 1510 Hubbard Ave, Batavia, Il 60510. Include a note with what size(s) you want instead and check, cash, or money order for return shipping. For one tshirt, include $4.00. For one hoodie or multiple items, include $7.00. Make sure to include yourname and contact information. Contact us if you have any questions.
Q. Can I return an item?
A. Yes, any unwashed unaltered items can be returned. Unless it is being returned due to manufacturer or printing defect, we will not refund your original shipping costs. We are not responsible for return shipping costs incurred. Return items to PKS Kids c/o 3E Love, 320 Houston St., Batavia, Il 60510 and include a note requesting a refund for the item(s).
Q. How do I know what size to order?
A. All of our items have size charts. We highly recommend checking these before placing your orders. We suggest taking a ruler or tape measure to your favorite clothing items and comparing them to the specifications in our size charts to compare.
Q. Will your items shrink?
A. All t-shirts are made with 100% pre-shrunk cotton. If washed according to tag instructions, they should not noticeably shrink. Burnout Tees contain polyester and will not shrink if washed appropriately.
Q. Is it possible to have an order expedited?
A. Yes. Upon request, we can send your package with overnight shipping and guaranteed arrival times. Orders that require such services should be placed over the phone or email so that we can first check item availability and charge appropriate shipping charges for higher cost services.
Q. Do you ship international orders?
A. Yes! We have sold our products to customers in over 20 countries. Shipping and handling will be more expensive, but if you are able to afford it, we will ship it! Orders will take longer to arrive so please be patient. Also, some countries will charge the receiver a customs fee for out of country purchases before delivering a package. We will not be liable for these extra customs fees. Please contact your local post office or customs office with your questions.
Q. When can I expect my order to arrive?
A. All orders will be shipped within 2 weeks of you placing your online order. Some orders are shipped the same day and others take longer. We stock roughly 75% of our items. Newer items or less popular items are printed on demand.
Q. What shipping carriers do you use?
A. Most orders are shipped using the United States Post Office (USPS). Smaller packages are shipped using 1st Class Mail and larger packages go Priority Mail. We use these methods to save on cost and pass the savings on to you with fair shipping rates. Occasionally, packages over a certain weight limit will be shipped with UPS Ground. Your shipping confirmation email will give you such details with a tracking number.
Q. Is my package lost? It has not arrived after 2 weeks.
A. Probably not. Please contact us though if your tracking number is not giving you answers or if you have not received a shipping confirmation yet.